PRIVACY AND COOKIES POLICY
Latest version: 24/11/2020
Access and use of the www.mango.com website (hereinafter, “Website” or “Mango.com ”) confers user status upon visitors to the website and implies full acceptance without reservation of the conditions of use applicable at any moment on the part of the user.
In accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data (LOPD) and its implementing legislation, Mango, as manager of the website, pursuant to the provision contained in art. 5 and 6 of the LOPD, informs all website users who provide or will provide their personal details that the same will be included on a computerised file that is duly registered at the Spanish Data Protection Agency. Who is the owner of the data treatment?
Details of the www.mango.com website owner and manager:
PUNTO FA, S.L. (hereinafter, “Mango”)
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i
Plegamans Barcelona (Spain)
Tel. +34 93 860 24 24
We remind you that you should not provide your card details via e-mail or social media.
Registered at the Mercantile Register of Barcelona under Volume 11195, Folio 156, Sheet 167948 and with Corporate Tax ID no. ES-B59088948.
What type of personal information does Mango collect via its website?
Mango may collect the following personal information from users of the Website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when the user visits the Website, registers, places an online order, contacts Mango or participates in Mango promotions or questionnaires. Under no circumstances will it collect said information via channels other than the aforementioned Forms, even if they are available on the Internet (e-mail, chat, Facebook, etc). If said information is received via one of these means, Mango will not use it for any of the purposes stated in the following section. Furthermore, Mango shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same.
In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, Mango cannot guarantee that the information and services provided will fully satisfy their needs.
How does Mango use my personal details?
By checking the corresponding box, users expressly, freely and unequivocally accept that their details will be treated by Mango for the following purposes:
Improve the shopping experience.
Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
Process order returns.
Manage their account at Mango.com.
Contact them if there is any problem with any of their orders or for other logistical reasons.
Respond to their queries.
Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a client through email, SMS, postal mail or any other channel of communication and / or digital platforms. The sending of this information will involve the creation of user profiles consisting of using personal data, the history of your purchases if applicable, as well as the navigation information on the WEB / APP to evaluate certain aspects related to your personal preferences. The objective of offering commercial communications appropriate to your profile. If necessary, certain personal information of the client may be used to personalize communications in digital media.
How does Mango protect my personal details?
The Website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. In order to achieve said aims, users accept that Mango will obtain data for the purpose of authenticating access controls.
Furthermore, all transactions via the Website will be performed via secure payment systems.
Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.
Mango declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it treats, and to prevent the loss, alteration and/or unauthorised use of the same by third parties.
Does Mango share my personal information?
Mango expressly informs and guarantees users that their personal details will not under any circumstances be forwarded to third parties and that before forwarding personal details, it will request the express, informed and unequivocal consent of the owners of the same. Notwithstanding the above, Mango may forward the personal details of users to third parties for the purpose of making goods deliveries, processing debit/credit card payments, checking creditworthiness, debt collection and making checks to combat fraud, in addition to complying with any obligations it has assumed with its customers. What are my rights concerning the treatment of my personal information?
Mango guarantees users or their right to access, rectify, cancel or oppose the personal details they have provided at any moment, under the terms contained in the applicable legislation.
Consequently, in accordance with the provisions established in Organic Law 15/1999, on the Protection of Personal Data (LOPD), users of the Website may exercise said rights by sending a written request, enclosing a copy of their National ID document, to any of the following addresses:
1. E-mail: email@example.com
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i
Plegamans Barcelona (Spain)
Similarly, users may cancel any of the subscription services provided by clicking on the section Subscriptions in My account or at the bottom of the e-mails. Users may also modify or cancel their details by accessing the My details section in My account.
We remind you that you should not provide your card details via e-mail or social networks.
And if I am not of legal age?
Mango is concerned about the privacy and safety of minors on the Internet. The Mango Website is designed for the general public and is not intended for use by minors.
Use of our website
Latest version: 01/01/2020
Users agree to use the Website content in an appropriate manner, undertaking to (i) true and exact information on the data requested in the registration form or order placement, and keep it up-to-date while using the Website; (ii) not incur in activities that are illicit, unlawful or contrary to good faith and public order; (iii) not publish content or propaganda of a racist, xenophobic or discriminatory nature based on race, gender, ideology, religion or act in any way contrary to the morality, public order, fundamental rights, public liberties, honour, intimacy or image of third parties and the applicable legislation in general; (iv) not damage the physical and logical systems of the Website, of Mango suppliers or third parties, or introduce or spread computer viruses into the network or any other physical or logical systems likely to result in the aforementioned damage; (v) not use the content of the Website and the information of the same for sending publicity, or sending messages for any other commercial purpose, or to collect and store the personal details of third parties; (vi) not attempt to access and, wherever applicable, use the e-mail accounts of other users and modify or tamper with their messages.
Mango reserves the right to make whatever modifications it considers appropriate to its Website without prior notice, and may change, delete or add content and services it provides via the same, such as the manner in which the same are presented or located on its website.
Intellectual and industrial property
Latest version: 01/01/2020
All intellectual and industrial property rights over the Website and its content, including, by way of example, the images, sound, audio, video, designs, texts, graphics, logos, icons, colour combinations, structure, buttons, in addition to the software, commercial names, trademarks, works, illustrations, photographs and industrial drawings and any other symbols for industrial and commercial use are the property of Mango or of third party owners of the same who have duly authorised their inclusion on the Website.
The reproduction, distribution and public communication, including making part or all of the content of the Website available for commercial purposes, in any medium and by any technical means, is strictly prohibited without the authorisation of Mango.
Users agree to respect the intellectual and industrial property rights owned by Mango. Users may use the Website and its content for their own personal and private use. Any other use is prohibited and shall require the user to obtain the prior, express and written consent of Mango. Users shall refrain from deleting, altering, eluding or tampering with any protective device or security system installed on the Website.
Responsibility derived from use of the website
Latest version: 01/01/2020
Mango shall not, under any circumstances, be liable for any damages of any nature they may occur, by way of example, as a result of: errors or omissions in the content, unavailability of the website or the transmission of viruses or malware in the content, in spite of having adopted all the technological measures required to prevent this.
Users may be redirected from the website to the content of third-party websites. Given that the provider cannot control the content introduced by third parties on to its website at all times, the same cannot assume any liability in relation to said content. In all cases, the provider declares that it shall withdraw any content that may contravene national and international legislation, morality or public order with immediate effect, through the immediate withdrawal of the redirection to said website, reporting said content to the competent authorities.
Mango shall not be liable for stored information and content, including but not limited to, on forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independent from the Website. However, Mango shall make itself available to all users, authorities and security forces and actively collaborate in the withdrawal or blocking of any content that may affect or contravene national or international legislation, third party rights, morality or public order. In cases where users consider that content which may be classified as such exists on the Website, they are asked to report this without delay to the Website Administrator.
The Website has been checked and tested to ensure it works correctly. In principle, the correct operation of the same can be guaranteed 24 hours a day, 7 days a week, all year round. However, Mango cannot rule out the possibility that certain programming errors exist, or that access to the Website may be impeded owing to force majeure, natural disasters, industrial action or other circumstances.
The introduction of hyperlinks for commercial purposes on third-party websites that allow access to the Website is forbidden without the prior written consent of Mango. Mango shall not be liable for the use or content of third-party websites which may be linked to Mango.com.
Latest version: 30/10/2020
WHAT ARE COOKIES AND HOW ARE THEY USED?
WHO USES THE INFORMATION STORED IN THE COOKIES?
The information stored in the cookies of the Web/App is used by Punto Fa, S.L.(“MANGO”), with Corporate Tax ID no.B-59.088.948:
Postal address: C/Mercaders, 9-11 (Polígono Industrial Riera Caldes) 08184 Palau-solità i Plegamans (Barcelona, Spain).
Telephone no.: 901 150 543
WHAT TYPE OF COOKIES DOES MANGO USE?
Below we indicate the types of cookies used in the MANGO Web/App according to their use and the organisation that manages them (first and third-party cookies).
Purpose Description Performance Cookies These allow us to count the visits to the Web/App and traffic sources, quantify the number of users, and therefore measure and conduct statistical analysis on the use made by users.
Functional Cookies These allow you to access the service with predefined characteristics in accordance with a series of criteria, for example, the language, the type of browser used to access the service, the regional configuration where the service is being accessed from, etc.
Strictly Necessary Cookies These are necessary for the browsing and the optimal performance of our Web/App.For example, they make it possible to monitor the traffic and communication of data, access restricted areas, perform the purchasing procedure for an order, use security elements, store content in order to broadcast videos or share content via social networks.
Targeted Cookies These cookies store information on the behaviour of users obtained through their browsing on the Web/App so that we can show you advertising related to your browsing profile.
Social Media Cookies These consist of a series of social media services we have added to the webpage to allow you to share our content with your friends and networks.
First-party cookies These are cookies that are created or managed by MANGO, with responsibility for the Web/App.
Third-party cookies These are cookies that are managed by service providers external to MANGO.The third parties are listed in the "Set cookies" panel.
HOW TO DISABLE COOKIES IN THE MOST COMMONLY-USED WEB BROWSERS
You can allow, block or delete the cookies installed on your computer in the settings options of your web browser.If you block them, certain services that require their use may not be available to you.
Below, we provide some links to information on how to enable your preferences on the most commonly-used web browsers:
If you have accepted the third-party cookies, you can delete them from your web browser options or from the system offered by the third-party itself.
HOW TO MANAGE YOUR CONSENT PREFERENCES
You can configure the categories of optional cookies by clicking on the cookie settings button below:
MANGO will keep the personal data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate its services and fulfil the requirements of the applicable legislation.This means that it may keep the personal data for a reasonable time, including after the interested party has stopped using the services of MANGO or has stopped using the WEB/APP.After this period, the personal data will be blocked on all MANGO systems.
The validity of the consent given will not have a duration in excess of 13 months and once this period has elapsed it will request a new consent when you visit our WEB/APP.
DATA TRANSFERS TO THIRD COUNTRIES
In general, the data processing will be carried out by service providers located in the European Economic Area or in countries that have been declared to offer an adequate level of protection.
International data transfers may also occur between the communications hubs of the same to third countries, in which case MANGO shall use the Standard Contractual Clauses adapted by the European Commission as a safeguard for transfers made to countries that are not covered by an adequacy decision of the European Commission.In all cases, third parties sharing certain personal data will have previously accredited the adoption of suitable technical and organisational measures for the correct protection of the same.
MANGO does not, under any circumstances, sell customer data to third parties.
The third countries to which international data transfers are made are Russia, the UnitedStates and Canada.
You can find out more information about transfers to third countries made by the third parties identified in this Cookies Policy, wherever applicable, in their corresponding policies.